Delivery, returns & refunds 🤎

Refunds & exchanges

💷 Refunds

Once your returned item has been received and checked, we will process your refund.

Refunds will normally be made using the original payment method.

Where required by law, we will also refund the applicable original standard delivery charge.

❌ Faulty, damaged or incorrect items

If your item arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible at:

reya.rose.littlethings@gmail.com

Please include your order number and, where possible, photographs of the issue so that we can help resolve the problem.

You have legal rights if goods are faulty, not as described or not fit for purpose, and nothing in this policy affects those rights.

🎁 Personalised items

Personalised or made-to-order items may not be eligible for cancellation or return where an exception under consumer law applies.

Any applicable exceptions will be explained clearly before you place your order.

🤍 Questions?

If you have any questions about returning an item, please contact us at:

reya.rose.littlethings@gmail.com

Thank you for supporting our small business. 🎀

Our Privacy Policy 

Last updated: August 2026

Reya-Rose & Little Things respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase through our website.

1. Who we are

Reya-Rose & Little Things is an online children’s clothing business based in North Yorkshire, UK.

If you have any questions about how we use your personal information, please contact us at:

Email: reya.rose.littlethings@gmail.com

2. Information we may collect

When you place an order or contact us, we may collect information such as:

• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Order details
• Payment and transaction information
• Information you provide when contacting us

We may also automatically receive limited technical information when you use our website, such as your IP address, browser type and information about how you interact with the website.

3. How we use your information

We may use your information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments
• Contact you about your order
• Respond to questions or customer service enquiries
• Deal with returns, refunds or complaints
• Keep appropriate business and transaction records
• Improve and maintain our website
• Meet our legal and regulatory obligations
• Prevent fraud and protect our business and customers

We will only use your personal information where we have a lawful basis to do so.

4. Payment information

Payments made through our website may be processed by third-party payment providers.

We do not normally have access to or store your full payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security requirements.

5. Sharing your information

We may need to share relevant information with trusted third parties where necessary to provide our services.

These may include:

• Website and e-commerce service providers
• Payment providers
• Postal and delivery services
• IT and technical service providers
• Professional advisers where necessary
• Government bodies, regulators or law enforcement where we are legally required to do so

We only share information where there is a legitimate reason to do so.

6. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be kept for longer where we have a legal, accounting or regulatory obligation to do so.

7. Keeping your information secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Cookies

Our website may use cookies and similar technologies to help the website function, remember preferences and understand how visitors use the site.

Some cookies may be provided by third-party services used by our website.

You can manage certain cookie settings through your browser or through any cookie controls provided on our website.

9. Marketing

We will only send you marketing communications where we have a lawful basis to do so and, where required, your consent.

You can ask us to stop sending marketing communications at any time by contacting us at:

reya.rose.littlethings@gmail.com

10. Your rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain uses of your information
• Request a copy of certain information in a portable format
• Withdraw consent where we rely on consent to process your information

You can contact us if you wish to exercise any of these rights.

11. Children’s information

Our website is intended for parents, guardians and other adults purchasing children’s clothing.

We do not intentionally collect personal information directly from children.

12. Third-party websites

Our website and social media pages may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend checking their privacy policies before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be made available on our website.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Reya-Rose & Little Things

Email: reya.rose.littlethings@gmail.com

We will do our best to respond to your enquiry as soon as reasonably possible.